Returns & Exchanges

At Shop Aiti, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for easy returns and exchanges on all unworn items with original tags. Our goal is to ensure you feel confident and stylish in every piece you purchase from our collection.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing