Frequently Asked Questions

Everything you need to know about shopping with Shop Aiti.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while express options are available at checkout.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, Shop Aiti ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How should I care for my Shop Aiti garments?

To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each garment.